Terms of service

This website is operated by ROSA LEE LLC under the Lunora brand. These terms apply to your use of the store. Purchase conditions are also set out in our Terms of Sale, Shipping Policy and Return and Refund Policy.

Using the store

Provide accurate contact, billing and delivery information. Do not use the site for unlawful activity, interfere with its operation or attempt to access information that does not belong to you. If you create an account, keep your account access secure.

Product information

We aim to describe products and prices accurately. Ceramic glaze, speckles and shape can vary between individual pieces; screen settings can also affect displayed colour. Material differences or errors are not excused by this description. If you believe a listing or order is incorrect, contact us.

Website availability

Access can be interrupted for maintenance or technical reasons. Availability shown for a product may change as orders are processed. If a confirmed order cannot be fulfilled, we will contact you and refund any payment for the unavailable item.

Privacy

Our Privacy Policy explains how personal information is used in connection with the store.

Changes and consumer rights

Updated terms apply from the date they are published. Changes do not remove rights that apply to an existing purchase or rights provided by mandatory consumer protection law.